Claims and returns

Dissatisfaction with a game, purchases for the wrong platform, or region-specific purchases are not eligible for refunds.

If the digital code has not been revealed, you may cancel your order or submit a claim for a refund by contacting our support team.

Requests must be made within one week of purchase, after which the sale is considered final.

To initiate a claim, provide detailed order information to our support team. Claims are subject to verification.

Racing Hub reserves the right to offer discretionary refunds in exceptional cases.

Resolution Timeline: Inquiries are typically addressed within 24 hours, subject to the nature of the issue.

Limitations: Support cannot issue replacement keys and may have limited capabilities to resolve certain issues.

Expected Conduct: Users must maintain respectful conduct during interactions with support staff.